Summary

Overview

Business these days expect 24/7  availability of software. However, downtime and service failures are inevitable. Unexpected downtime and failures might cost a business dearly. Effective communication and keeping customers in the loop can save you from this situation and, in turn, help build trust and increase customer loyalty.

AstroStatus by 42Gears is an Incident Communication Solution that helps you keep your customers informed about outages, failures, and scheduled maintenance efforts. With AstroStatus’ customizable status pages, publish real-time service information, reduce the influx of support tickets, increase transperency, and ultimately build trust with your customers.

Why choose AstroStatus

• Reduce support costs: and the volume of support requests by proactively communicating scheduled maintenance and incidents to all end users in advance.
• Increase customer trust: by displaying historical uptime and real-time system data on the AstroStatus page
• Meet your SLAs: by updating incidents in the AstroStatus portal on time.
• Never miss a critical alert for your team and immediately begin resolution to ensure reliability and credibility among end users.
• Reflect your brand: by adding you logo and brand colors to the status page.

Key Features

• Status Page: Show the uptime values of your services with private, public, or subscriber-centric status pages based on your business needs.
• Alerts and Notifications: Send real-time updates to subscribers via emails and update the same on the status page. Set policies to when you want your subscriber to receive updates.
• Subscriber Management: Easily manage subscribers by importing bulk subscribers via csv files or your local storage. Subscribers can be added to status pages to recieive alerts about incidents and maintenance.
• Incident Management and Scheduled Maintenance: Create/update incidents and schedule maintenance under specific projects and notify subscribers. AstroStatus lets you backtrack an incident to update the actual resolution date and time for past incidents.
• Component Management: Create components(service or microservices of your system), subcomponents, and group relevant components together for all your projects.
• User Group and Member Management: Add members to a specific project and assign member roles such as ‘project admin’ and project operator’ to manage your projects.
• Status Page Customization: Customize the page by adding your brand logo, icons, color scheme, and page info. You can also send customized email notifications to your subscribers.